Overview

Partner Support is an exclusive contractual service provided only to businesses operating under an active Marketing & Management Agreement with Nudillia. We do not provide Partner case escalations for non-contracted businesses under any circumstances.

1. Eligibility

Partner Support services provided by Nudillia are available exclusively to clients operating under an active Marketing & Management Agreement with the company.

Requests submitted by businesses or individuals without an active contractual relationship will not be accepted, reviewed, or escalated through Partner Support channels.

2. Minimum Advertising Commitment

To remain eligible for Partner Support, the Client agrees to maintain a minimum annual advertising spend of EGP 120,000, managed exclusively through Nudillia during the contractual period.

3. Minimum Contract Duration

The minimum contractual commitment is twelve (12) months from the Agreement Effective Date.

The Agreement may be renewed upon mutual written consent.

4. Early Termination

The Client acknowledges that significant operational, technical, and Partner resources are allocated throughout the engagement.

Accordingly, if the Client terminates the Agreement before the completion of the initial twelve (12) month term, the Client shall be liable for an Early Termination Fee of EGP 120,000, unless otherwise agreed in writing or where prohibited by applicable law.

5. Scope of Partner Support

Partner Support may include:

  • Meta Partner case submissions
  • Technical escalations
  • Business Manager administration
  • Business verification assistance
  • Business asset management
  • Marketing API consultation
  • Meta developer support
  • Agency onboarding
  • Operational guidance

Support is provided on a best-effort basis. Nudillia cannot guarantee the outcome of any case submitted to Meta.

6. Contract Requirement

Partner Support is a contractual business service and is not available to non-contracted businesses, regardless of advertising spend, account size, business reputation, or urgency.

7. Agency Discretion

Nudillia reserves the right to determine whether a request falls within the scope of Partner Support.

Cases outside the contractual scope may be declined without further obligation.

8. No Guaranteed Resolution

While Nudillia may communicate directly with Meta through available Partner channels, all decisions regarding:

  • Account restrictions
  • Page recovery
  • Business verification
  • Advertising eligibility
  • Monetization
  • Policy enforcement
  • API access

remain solely at Meta’s discretion.

9. Confidentiality

All client information exchanged during Partner Support will be treated as confidential and used solely for the purpose of providing contracted services.

10. Acceptance

By executing a Marketing & Management Agreement with Nudillia, the Client confirms acceptance of these Terms and Conditions.